Frequently Asked Questions
Everything you need to know about shopping with Tonies fashion.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
What payment methods do you accept?
Tonies accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Klarna and Afterpay.
How can I ensure I'm ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
Yes, Tonies is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.